Saturday, 4 February 2017

Working the Phones: Control & Resistance in Call Centres

Dear Colleagues,

Many thanks to Jamie Woodcock for agreeing to visit Ruskin to discuss his new book, Working the Phones.

One review helpfully states:

Crikey, talk about “the classical Marxist notion of alienation”. Which is exactly what Jamie Woodcock does in this grim account of the modern-day “chain worker”, goaded to keep pitching to the terminally ill, the weeping bereaved parent, the trade union official who replies by asking about the cold-caller’s union status and, as both quickly switch to code, wishes him luck. The author, a London School of Economics researcher, knows not only his theory but his subject inside out: he researched it by taking a job in the bleak heart of computerised Taylorism. There’s casualisation, cruelty and regimentation, but also subversion, and Woodcock’s focus on employee resistance offers a flicker of hope.

Other reviews are here, and a YouTube clip of Jamie at a book launch event. I'll try and write a comment on the event at Ruskin with Jamie.

In Solidarity


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